What our Customers say...


Positive: Professionalism, Quality, Responsiveness  

These guys were excellent in responding to our water damage. They were professional, empathetic and efficient in getting everything going. They took photos of everything and were able to salvage a lot of our valuables. I would definitely use them again if necessary. Jason is an excellent leader and extremely helpful!

Thank you for being so prompt the morning of the basement flood!

Perfect. was always told exactly what was happening

Positive: Punctuality, Quality, Responsiveness, Value

Dave and Dylan from SERVPRO West in Lancaster were fantastic. They were very professional and respected our needs. We had a major flood in our basement and they went above and beyond to help us out. They responded quickly and worked until all our issues were complete. I would completely trust this group if I ever need their services again.

Did a very good job! Very polite. :)

Professional & Courteous

Everything was done very professional. Keep up the great work

Super professional and courteous; also took the time to explain and answer any questions we had.

Everything was done very professional. Keep up the great work!

The service and results are excellent beyond my expectations. Horace was a wonderful representative of your company.

Very Good Service.

I was very happy with the response time. I called on a Monday and they came on Tuesday.

Jason and his team were excellent and answered all of my questions! The service was excellent especially Jason.


As you know, we had an oven fire on September 25. The SERVPRO people we have encountered have been professional, kind, and extremely good at their jobs.
From Dave and Horace to Dylan, Lisa, and Sarah, we cannot say enough about their help and efficiency. We felt that they treated our home as if it was their own, and were meticulous in the attention to detail in restoring our home and items to a livable and clean condition.
Having a fire is a very traumatic thing. Smoke damage permeates everything. Your team helped us muster through the shock and horror of it all, even though it could have been so much worse.

We are SO thankful for this SERVPRO team!
We would recommend this team to anyone.

Thanks do not seem enough.

Horace is excellent.

We appreciate the timely response by the SERVPRO Staff. Great to work with.

Our experience with SERVPRO was a very positive one. Their representatives were very friendly and efficient. After we initially calling to open a claim with our home insurance, SERVPRO took over primary communication with our insurance agent about the scope and cost of our restoration project, which made it a much less stressful experience for our family.

Ben, the gentleman that headed our restoration project, was particularly easy and pleasant to communicate with, consistently responding to any questions or concerns in a timely and efficient manner. I would highly recommend this company.

From the first hello to the last goodbye was truly a comforting experience due to the circumstances that brought SERVPRO to my home. In my case there were 3 stages to complete the task at hand. Bio hazard, demolition, and rebuild. Each stage had a supervisor to stay in contact with as well as the SERVPRO office. The office of SERVPRO were kind,courtesy, and by far quick to react to get any message to the supervisors and the supervisors back to me. The ones who performed all the needed work were friendly, compassionate, clean and very experienced. SERVPRO has helped me through a difficult time and will help you through yours. No matter what it might be for you, I would highly recommend SERVPRO.

Horace & staff did an excellent job. He was always available for any questions or concerns I had.


You have a good crew. Dylan, Anthony, Jason, Jon provided very good customer service during this difficult situation. Thank you.

Quick & Fast Service! Thank you for everything!

Thank you for making a stressful situation much less stressful and getting my home back in order!

I found Horace very informative , compassionate, respectful. His crew are so nice.

Fantastic Staff. Professional and did a great job.

I commend each and everyone I had contact with during my 2nd time dealing with you great folks. Just keep being the BEST as that is what you are.

Thank you for being able to come quickly & promptly on the day of the flooding.

It was a very stressful time with mass flooding. Michael was extremely friendly, courteous & helpful.


Thank you for your Kind Courteous Services!

George Fisher & his helpers did an excellent job! He explained the process in detail and followed through.

Thank you for your prompt response.

They did a great job!

The team worked fast and took care of my home. Thank you.

Crew worked quickly and efficiently.

Excellent Service!

Thank you SERVPRO for your quick response and action. We can breathe easier.

Did a great job!

Everyone was courteous & very helpful. I was very surprised because multiple people from the company went far out of their way to help me. Everyone is so kind. Thank you SERVPRO

Did a great job!

All tens. Thank you

We had a tree hit our home. SERVPRO was able to come clean the mess. Thank you George!

Thank you for your quick response in tarping our roof after a storm.

Employees like Horace are crucial for company. Do what you have to in order to keep them on your team! Horace was fantastic. He made us very comfortable with the process and after he set up the equipment, we knew our life would be back to normal ASAP!

We call these guys for help all the time!

Thank you for all your help.

Don't change a thing!! I always felt comfortable "bothering" anyone because they were helpful and kind ALWAYS.

To All Who Have Helped Me,

Sincere Thanks for all that you did to help me with the recent flood in my home. Each of you deserve my supreme praise and heart felt gratitude. I will always remember your kindness, professionalism, and competence.

Much continued success to all!

They were pleasant, worried so hard, God Bless them!

Jules in the office was so courteous and kind!

Tree fell into our rook. SERVPRO came and immediately tarped our home before another storm hit.

Thanks for the great restoration with water damage. Rebuild is in process.

Super quick response, extremely knowledgeable, couldn't have had better service.

Since we are living in TN and home was in PA we appreciated Jules help us and Horace, who did final walk through was great. Jules in the office went above and beyond in helping us, with my husband's cancer she took much stress off me

Jules had excellent customer service!

Horace and his crew were informative, helpful, and took care of every room that I had mentioned to them.

We were very pleased how quickly they were here  and with all their help.

Office staff exceptional. Field team was extremely polite and courteous.

Very pleased with using this service-people very friendly and helpful.

Hector & Austin were professional and great to work with.

Hector & Austin were great workers :)

We thank you so much for your service!

Thank you, Jules.

We really appreciate the work SERVPRO did for us. We couldn't have done it without you. 
All of the damage has now been mitigated and we are in the process of putting everything back in place (and continuing to go through the items in the basement and throwing stuff out) as we come down the home stretch.
Thank all of your responders for us. They worked hard while they were here.

Thank you for the great service.

So glad you were here.

My insurance company sent out Restore-Core out of Harrisburg. They did not show up. SERVPRO was out and had equipment set up within 20 min. of my call. Explained everything and answered all my question. Thank you so much.

Very Nice experience. Your personnel were very helpful.

Professional, helpful, & a PLEASURE to work with.

Thank you for helping our family out in this very sad time. The people of Elizabethtown and Lancaster County have been very kind. The time spent in Elizabethtown and Timber Villa was graced with thoughtfulness of many special neighbors and local businesses.

Absolutely amazing Service!

Everything was great!

Very Good Service.

Were very Prompt and on the job in record time. Was extremely pleased with service.

Thank you!

I appreciate how much care was put into the cleanup of my home.

We always use SERVPRO to service our needs!!

George was awesome! Really knew what he was doing-very experienced, hard worker.

I am a repeat customer. These guys are a 10

SERVPRO Western Lancaster were fast to service and contain the damage. They answered all our concerns and were a pleasure to do business with. We would be glad to use them in the future.

The job was handled very professionally, promptly and reliably. Andre did a great job.

I have used them twice. Great work !

They were VERY pleasant when first came in. Kind all through process.

Thank you for the great restoration job. The house looks great once again!

Thank you for such a great job. You guys were wonderful. Thank you again!

Love your team-Excellent Workers.

10 plus! Keep it up & continue to work with respect and efficiency. Thank you all very much.

Excellent Service!

Everyone was great.

I appreciated the knowledge and expertise of the on site personnel. The explanations of the process were helpful.

We thank you so much for your service.

Prompt and friendly throughout the process.

Couldn't be happier. Very impressed. Horace was awesome. Everybody did a great job.

Work done was exceptional. House feels clean after smoke loss.

I was very happy with how prompt they were & the level of communication.

Thank you-Shruti & George & Brad. SERVPRO personnel went above & beyond on this project as it was a rental and the tenants are not the easiest people to deal with-THANK YOU

The gentlemen that serviced my dad's house were always respectful, courteous, & patient even with a neighbor giving them a difficult time. Their professionalism is to be commended. They went above and beyond.

Shruti was very professional. Crew did a fine job at getting us back operational again. Thanks!

Horace & Seb were FANTASTIC.

We appreciated the quick response and personal attention of the crew and franchise owner.

Austin was respectful & informative!

These guys were great. Thanks.