Highly Trained Restoration Specialists

When your home or business goes through a disaster, whether that means a flood, a fire, mold, or storm damage, the damage can be extensive. When this happens, you shouldn’t trust your own experience to deal with the restoration work. Instead, trust the highly trained team of SERVPRO of Western Lancaster County PA. We have years of experience and training to ensure that we restore your property to your satisfaction.

Our Training

Each of our employees is trained and certified by the Institute of Inspection Cleaning and Restoration Certification (IICRC). Our team of professionals study IICRC standards and ensure that they understand the best practices for water and fire restoration, mold remediation, and other restoration services.

SERVPRO also has also created a training program that covers things like crew training, fire restoration, water restoration, and carpet and upholstery cleaning for our employees. In addition to this, each of our employees has access to continual education online. These web-based trainings are voluntary, self-paced, and ongoing.

SERVPRO also offers credit and noncredit courses for insurance agents and adjusters, real estate professionals, and SERVPRO staff. These courses cover fire restoration, water restoration, mold restoration, loss control with restorative drying, and mitigation awareness.

As you can see, each of our franchises and every employee has a plethora of training at their fingertips. We ensure that each member of our highly trained team is ready to help with your emergency.

IICRC Training and Certification


The Institute of Inspection Cleaning and Restoration Certification (IICRC) certifies and sets the standards for the cleaning and restoration industries. Our Professionals study IICRC standards and best practices in water restoration, fire restoration, mold remediation, carpet and upholstery cleaning, and other cleaning and restoration courses.

Employee Certification Training

The Employee Certification Training is a voluntary, self-paced program designed for SERVPRO Franchise employees. Certification is awarded after successful completion of course materials and an examination. Modules include:

  • Crew Training
  • Fire Restoration
  • Water Restoration
  • Carpet & Upholstery Cleaning

Initial Franchise Training

A 15-day hands-on course at the SERVPRO Corporate Training Facility is the foundation of the SERVPRO training program. This course is primarily for new Franchise owners and covers many restoration topics:

  • Fire Restoration
  • Water Restoration
  • Carpet & Upholstery Cleaning
  • Mold Mitigation


All of our staff have access to web-based training. This voluntary program is designed to be an ongoing, self-paced coaching series for a Franchise's employees. Video presentations and support materials are followed by a knowledge test at the end of each module. This keeps our technicians and office staff up to speed on industry standards and the professional quality you expect.

Continuing Education Classes

SERVPRO of Western Lancaster County offers both credit and noncredit courses for insurance agents, insurance adjusters, real estate professionals, and Franchise staff. These programs are designed to improve knowledge of emergency mitigation. Courses include:

  • Water Damage Restoration
  • Fire Damage Restoration
  • Understanding Mold in the Restoration Industry
  • Restorative Drying for Loss Control
  • Mitigation Awareness Response Seminar (non-credit course)